Find answers about accounts, collections, payments, and orders.
Last updated · 2 October 2026
Is VivrePlay affiliated with Bandai?
No. VivrePlay is an independent community project and is not affiliated with or endorsed by Bandai.
Do I need an account to use VivrePlay?
You can browse the catalog and public features without an account. An account is required to sync saved data, manage your Vault, publish a listing, and check out.
How does buying on Market work?
When checkout is available, choose cards and quantities, select a delivery service, then pay through iPaymu’s secure payment page. The order proceeds after payment is confirmed. Some listings may require buyers to arrange a direct transaction with the seller.
Is shipping included in the price?
Not always. For Market checkout, shipping is calculated from your delivery address and selected courier service, then shown before payment.
When will my order appear in my Vault?
After the seller ships the cards and you confirm delivery, the purchased cards are added to your account Vault. Do not confirm receipt before the package arrives.
What if there is an order problem or I need a refund?
Contact the seller about item issues and email support@vivreplay.com with your order number and payment evidence. See the Refund Policy for the process and information to include.
What is Market Pro?
Market Pro is a paid plan for Market seller features, such as the listing limits and duration shown on the plan page. It does not change catalog or gameplay features. The period and final price are shown before payment.
Does Market Pro renew automatically?
No, unless checkout clearly states that automatic renewal applies. You can check your plan status and expiry date in your account profile.
How do I report a missing card or image?
Use Feedback & reports in the footer or on a card page. Include the card code, language, set, and printing that needs attention.
Questions? Contact support@vivreplay.com.