Refund Policy

Contact us if you were charged more than once, the charged amount differs from checkout, an order is cancelled before shipment, or another transaction issue needs review. For Market Pro, contact us if payment succeeds but the plan does not activate, or if you were charged more than once.

If a seller cannot ship an order, contact the seller using the order information and report it to us with your order number. We will review the payment status and available information, then contact the relevant parties to help resolve it. If a refund is approved, it will be returned through iPaymu or a method they provide. Posting time depends on iPaymu and your payment provider.

Check card condition, quantity, and printing promptly after delivery. If an item is incorrect or damaged, keep the packaging, take photos of the item, and retain shipment evidence; then contact the seller and VivrePlay support as soon as possible. Do not return an item until the return method is agreed with the seller. A change of mind after shipment does not automatically qualify for a refund.

Market Pro provides access for the period shown at checkout. Once the plan is active, a change of mind or non-use does not automatically qualify for a refund. We will review duplicate charges, a failed payment that was still debited, or a plan that did not activate. Plans do not renew automatically unless checkout clearly says otherwise.

Email support@vivreplay.com from your account email. Include your order number, payment date and amount, the name on the transaction, and proof of payment. Never send a full card number, PIN, password, or one-time code. We will review the report and reply by email. Approved refunds are sent back through iPaymu or the relevant payment provider.

Checkout payments are processed by iPaymu. A refund may require verification or processing by iPaymu and your bank or e-wallet provider. This policy does not limit consumer rights provided by applicable law.