Before packing
- Open Market → My Market → Orders and confirm the order is paid.
- Check the listed printings, quantities, and conditions against the cards you are preparing.
- Protect each card with a sleeve and rigid support, then package the bundle so it cannot move or bend in transit.
Send the parcel
Use the courier and delivery method selected for the order. Add or confirm shipment details on the order page when the app requests them. Keep the drop-off receipt and tracking reference until the buyer confirms receipt.
If you cannot ship
Contact the buyer through the order as soon as possible. Do not mark an order as shipped before handing the parcel to the courier. Contact VivrePlay support if you need help with a cancelled or stuck order.
Still need help?
Include the order number or card code so we can see the context.
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