Terms & Conditions

VivrePlay provides a card catalog, deck builder, collection Vault, Arena simulator, and community Market. By accessing or using the service, you agree to these Terms & Conditions. If you do not agree, do not use the service.

Contact us at support@vivreplay.com or WhatsApp +62 878-9266-0993.

Business address: WeWork, Sinarmas Land Plaza, Jl. Jend. Sudirman Kav. 21, RT 010/RW 001, Karet, Setiabudi, South Jakarta 12920, Indonesia.

Keep your account information accurate, protect your credentials, and tell us promptly about unauthorized use. You are responsible for activity through your account. We may restrict access when needed to protect users or the service, or to comply with law.

Market connects users offering cards with users seeking to buy them. Sellers are responsible for ownership, authenticity, condition, quantity, price, images, and listing details. Buyers are responsible for checking a listing before paying.

An unpaid checkout reserves the cards for the payment window shown, up to 24 hours. If payment is not confirmed before the deadline, the order closes and the cards become available again. An order appears in the seller’s order list after payment is confirmed. After the courier marks an order delivered, the buyer has 48 hours to inspect it and report a problem with an unboxing video and other evidence. If the buyer neither reports a problem nor confirms delivery during that period, the order completes automatically and the cards are added to the buyer’s Vault. A dispute keeps the order on hold. Sale proceeds become available after the buyer confirms delivery, the review period ends without a report, or the case is resolved without a refund.

Approved card refunds cover the affected card price. Market service fees are not refunded. Delivery is refunded only when the seller is responsible for the full failed order; payment processing costs that cannot be recovered are covered by VivrePlay. We review each refund request and issue an approved refund under the Refund Policy. VivrePlay stores order and payment status, not full card numbers or payment passwords.

Sellers must ship paid orders as described and keep proof of shipment. Buyers must provide a correct delivery address and contact details, then confirm receipt only after the order arrives. For transactions arranged outside VivrePlay checkout, the parties handle payment and delivery themselves.

The Market service fee is VivrePlay’s fee and is separate from QRIS MDR. The rate is 1.5% on Free and 0.75% on Pro, with a minimum of IDR 2,000 for buyers and IDR 1,000 for sellers. Buyer fees follow these subtotal caps: Rp75,000 up to Rp5,000,000; Rp150,000 above Rp5,000,000 through Rp10,000,000; Rp300,000 above Rp10,000,000 through Rp20,000,000; Rp500,000 above Rp20,000,000 through Rp50,000,000; Rp750,000 above Rp50,000,000 through Rp100,000,000; Rp1,000,000 above Rp100,000,000 through Rp250,000,000; Rp1,500,000 above Rp250,000,000. Seller fees never exceed the card subtotal. Delivery and payment charges appear separately at checkout. The order page records the charges for that transaction.

One Market Pro plan covers both buying and selling. Monthly Pro includes 2 delivery vouchers each calendar month; unused monthly vouchers expire at month end. Annual Pro+ includes 24 vouchers for its 365-day term. Use them at any time during the term; unused vouchers expire when the membership ends. Each voucher takes 50% off delivery, up to Rp5,000, on orders with a card subtotal of at least Rp500,000. The plan does not renew automatically unless checkout says otherwise. Refunds are governed by the Refund Policy.

Do not deceive users, manipulate prices or transactions, impersonate another person, list items you do not own, disrupt the service, or upload unlawful content or material that violates another person’s rights. We may remove content and restrict accounts that violate these terms.

We work to keep the service available and information accurate, but features and catalog data may change or experience interruptions. Card names, artwork, trademarks, and game materials belong to their respective owners; VivrePlay is an independent community project and is not affiliated with Bandai.

These terms are governed by the laws of the Republic of Indonesia. We may update them to reflect service, legal, or transaction changes. The current version and revision date appear on this page. Continued use after an update means you accept the current version.